www.citrix.com

You are logging into the Alberta Netcare computer network. Access is restricted to authorized users only. Unauthorized use of this network may result in criminal or civil prosecution. Do not attempt to login if you are not an authorized user. The use of this network is monitored.

Browser Changes to Alberta Netcare Portal Remote Access: October 17, 2024 from 12:00pm-1:00pm.

The browser used to launch Alberta Netcare Portal remotely will soon change from Internet Explorer to MSEdge. After 12:00pm, on October 17, when launched remotely, Alberta Netcare Portal will open in a MSEdge browser. Navigating Netcare will remain the same. During the transition, there may be two icons available to launch Alberta Netcare Portal. Either icon can be used to open Netcare, and work activities will not be disrupted. For any questions or concerns, AHS employees please contact 1-877-311-4300, while Community Alberta Netcare users (outside AHS) can contact the Provincial Helpdesk at 1-877-931-1638.

Notes on remote token types:

  • Hardware token passcode is a combination of your PIN + the 6 digit tokencode (no spaces between).
  • Software tokens use an app on your smartphone: the RSA SecurID app will generate the full passcode (8-digits).

For remote login support call 1-844-542-7876

All other Alberta Netcare support refer to the following options:
  • Netcare AHS staff call 1-877-311-4300
  • Netcare Community users call 1-877-931-1638
  • PIN or PD support call 1-877-931-1638
  • Netcare Enrollment, training, or privacy and security questions call 1-855-643-8649

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