ALERT for Users with RSA Hardware Token: Your RSA Hardware token COULD expire on December 30, 2023 at 5pm MST

If you have an RSA SecurID Hard Token, please check the back to see if it expires on 12/31/2023. If it does and you have yet to receive an email from Identity Management, please inform your Netcare Access Administrator or Primary Custodian ASAP to ensure access post December 30th. If the site is setup with AHS IAM access, inform them that they’ll need to submit a Request or Modify access request online and ensure the email address field is completed. If the site is using the paper-based process to manage Netcare access they’ll have to submit an Amend Netcare User Registration Form, also known as a URF form for continuation of RSA token access.

Notes on remote token types:

• Hardware token passcode is a combination of your PIN + the 6 digit tokencode (no spaces between).
• Software tokens use an app on your smartphone: the RSA SecurID app will generate the full passcode (8-digits).

For remote login support call 1-844-542-7876

All other Alberta Netcare support refer to the following options:

• Netcare AHS staff call 1-877-311-4300
• Netcare Community users call 1-877-931-1638
• PIN or PD support call 1-877-931-1638
• Netcare Enrollment, training, or privacy and security questions call 1-855-643-8649