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You are logging into the Alberta Netcare computer network. Access is restricted to authorized users only. Unauthorized use of this network may result in criminal or civil prosecution. Do not attempt to login if you are not an authorized user. The use of this network is monitored.

As of September 1, 2025, the RSA SecurID soft token will become the required option for Alberta Netcare Portal and related systems, supporting more secure, convenient, and streamlined two-factor authentication. This applies to new users that require a new token and to existing users requiring token renewal. In both cases, users will receive a soft token. For RSA token related issues, contact RSA Remote Token Support at 1-844-542-7876.

NOTE: ** Users who currently have a hardware token, may continue to use those tokens until the expiry date listed on the back.**


Notes on remote token types:

  • Hardware token passcode is a combination of your PIN + the 6 digit tokencode (no spaces between).
  • Software tokens use an app on your smartphone: the RSA SecurID app will generate the full passcode (8-digits).

For remote login support call 1-844-542-7876

All other Alberta Netcare support refer to the following options:
  • Netcare AHS staff call 1-877-311-4300
  • Netcare Community users call 1-877-931-1638
  • PIN or PD support call 1-877-931-1638
  • Netcare Enrollment, training, or privacy and security questions call 1-855-643-8649

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