As of September 1, 2025, the RSA SecurID soft token will become the required option for Alberta Netcare Portal and related systems, supporting more secure, convenient, and streamlined two-factor authentication. This applies to new users that require a new token and to existing users requiring token renewal. In both cases, users will receive a soft token. For RSA token related issues, contact RSA Remote Token Support at 1-844-542-7876.

NOTE: ** Users who currently have a hardware token, may continue to use those tokens until the expiry date listed on the back.**

Notes on remote token types:

• Software tokens use an app on your smartphone: the RSA SecurID app will generate the full passcode (8-digits).
• Hardware token passcode is a combination of your PIN + the 6 digit tokencode (no spaces between).

For remote login support call 1-844-542-7876

All other Alberta Netcare support refer to the following options:

• Netcare AHS staff call 1-877-311-4300
• Netcare Community users call 1-877-931-1638
• PIN or PD support call 1-877-931-1638
• Netcare Enrollment, training, or privacy and security questions call 1-855-643-8649