ALERT for Users with RSA Hardware Token: Your RSA Hardware token COULD expire on November 29, 2024 at 5pm MST

Please check the expiration date (on the back) of your RSA SecurID Hard Token. If it expires on 11/30/2024 and you have not received an email from Identity Management, do the following for continuation of RSA token access after November 29th:

• AHS Users & Community sites setup with AHS IAM to manage Netcare access:
  • Submit a Request or Modify access request online and ensure the email address field is completed.
• Community sites using the paper-based process to manage Netcare access:
  • Inform your Netcare Access Administrator or Primary Custodian ASAP to submit an Amend Netcare User Registration Form (a URF form).

For any questions or concerns, AHS employees please contact 1-877-311-4300, or Community Alberta Netcare users (outside AHS) can contact the Provincial Service Desk at 1-877-931-1638.

Notes on remote token types:

• Hardware token passcode is a combination of your PIN + the 6 digit tokencode (no spaces between).
• Software tokens use an app on your smartphone: the RSA SecurID app will generate the full passcode (8-digits).

For remote login support call 1-844-542-7876

All other Alberta Netcare support refer to the following options:

• Netcare AHS staff call 1-877-311-4300
• Netcare Community users call 1-877-931-1638
• PIN or PD support call 1-877-931-1638
• Netcare Enrollment, training, or privacy and security questions call 1-855-643-8649