www.citrix.com

You are logging into the Alberta Netcare computer network. Access is restricted to authorized users only. Unauthorized use of this network may result in criminal or civil prosecution. Do not attempt to login if you are not an authorized user. The use of this network is monitored.

RSA token expiry: April 29, 2023

Instructions regarding the replacement process for RSA tokens will be emailed to addresses associated with an AHS IAM account. To receive these instructions, if you connect to Alberta Netcare Portal remotely through RSA, please ensure that the email address field is completed in AHS IAM before April 29, 2023.

Notes on remote token types:

  • Hardware token/FOB passcode is a combination of your PIN + the 6 digit tokencode (no spaces between).
  • Software token is an app on your smartphone: the RSA SecurID will generate the full passcode (8-digits).

For remote login support call 1-844-542-7876

All other Alberta Netcare support refer to the following options:
  • Netcare AHS staff call 1-877-311-4300
  • Netcare Community users call 1-877-931-1638
  • PIN or PD support call 1-877-931-1638
  • Netcare Enrollment, training, or privacy and security questions call 1-855-643-8649

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